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Outsourcing: A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Process - Hardcover
Synopsis
Originally used simply to save money, outsourcing is now expected to contribute significantly to an organization′s efforts toward higher quality, increased efficiency, greater value, and consistent customer fulfillment and satisfaction. However, outsourcing can also result in a loss of control and in–house expertise. This book closely examines all of these issues, helps companies make informed decisions about whether and what to outsource, and advises senior managers on how to ensure peak performance, both in– and out–of–house.
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About the Author
STEVEN M. BRAGG, CPA, CMA, CIA, CCP, CPM, CPIM, a well–known author of books on business topics, is the former controller of Teague Equipment and former COO of Isolation Technologies, both located in Denver, Colorado. He is also a former Ernst & Young consulting manager. He received his MS in finance from Bentley College and his MBA from Babson College. He is the author of Just–in–Time Accounting, coauthor of Controllership, Sixth Edition and coauthor of The Controller’s Function, all published by Wiley.
From the Back Cover
A complete guide to making outsourcing work for your company
As leading companies worldwide have discovered, delegating responsibility for strategic functions such as IT, sales and marketing, and manufacturing to outside vendors often leads to improved quality, increased efficiency, and added value for companies and their customers. Now, in this first comprehensive guide to outsourcing, expert Steven Bragg provides the practical information corporate decision–makers need to take full advantage of today’s outsourcing opportunities.
Outsourcing provides expert guidance on every crucial aspect of outsourcing. It covers all recognized organizational functions, including accounting, IT, customer service, sales and marketing, engineering, manufacturing, clerical, administration, maintenance, and more. Drawing upon his experience as an outsourcing consultant, Bragg closely appraises the benefits and risks involved in outsourcing any or all functions and provides detailed, easy–to–follow guidelines on:
- Deciding which functions you should and shouldn’t outsource
- Selecting the best outsourcing partners for your company
- Bidding, legal and contractual issues, organizational restructuring, personnel, and general management issues
- Maintaining quality control and managing outsourcing partners’ performance
- Measuring supplier performance and the achievement of expected cost benefits
Outsourcing is an indispensable guide for all managers interested in taking advantage of one of today’s most valuable business resources.
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