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Total quality management (TQM) is credited with a number of successes - Toyota, Motorola, ICI and Land Rover. But for every "quality company" glowing with the pride that accompanies success, there are a dozen would-be TQM-ers. The problem is, how to make it work? This study poses questions for anyone considering taking on TQM, and offers answers that should help the reader release the shackled energy of their company.
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Book Description Hodder Arnold H&S, 1994. Paperback. Condition: New. book. Seller Inventory # M0340607548