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Total quality management (TQM) is credited with a number of successes - Toyota, Motorola, ICI and Land Rover. But for every "quality company" glowing with the pride that accompanies success, there are a dozen would-be TQM-ers. The problem is, how to make it work? This study poses questions for anyone considering taking on TQM, and offers answers that should help the reader release the shackled energy of their company.
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Book Description Hodder & Stoughton, 1994. Paperback. Condition: Good. All orders are dispatched the following working day from our UK warehouse. Established in 2004, we have over 500,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0003299421
Book Description Hodder and Stoughton, 1994. Paperback. Condition: Used; Acceptable. Dispatched, from the UK, within 48 hours of ordering. The book is perfectly readable and fit for use, although it shows signs of previous ownership. The spine is likely creased and the cover scuffed or slightly torn. Textbooks will typically have an amount of underlining and/or highlighting, as well as notes. If this book is over 5 years old, then please expect the pages to be yellowing or to have age spots. Damaged book. Please note this is a damaged book. The condition of this book is as stated above, however this book is slightly damaged in some way. Typically a grazed corner or torn cover. Thanks. Seller Inventory # CHL3396831