Dubinsky and Skinner have uncovered 13 drivers of discretionary effort, or why employees go above and beyond what is expected of them in the job. If you are aware of these drivers, and if you use their prescription to recruit, manage and retain employees with these attributes, you can realize a company of High Performers.
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Every now and then, a book comes along that gets to the heart of an important management issue. I'm putting High Performers: Recruiting and Retaining Top Employees on my managers' required reading list.
After conducting interviews with some 200 employees from all kinds of organizations large and small, profit and nonprofit and all levels top of the organization to the bottom Dubinsky (sales management, Purdue U.) and Skinner (business and economics, U. of Kentucky) identified 13 factors that cause
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