Items related to Service Operations Management
For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book.
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Review:
From the Author:
"Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers."
Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark
"Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback."
Geoffrey Plumb, Senior Lecturer, Staffordshire University
“Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context.”
Andrea Vinelli, Professor of Operations Management, University of Padova, Italy
"Johnston and Clark is the textbook of choice for teaching Service Operations Management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential."
Hongtao Zhang, Associate Professor, School of Business and Management, Hong Kong University of Science and Technology
This book has been used by senior managers within a wide range of service organisations to inform and structure their development and implementation of service strategies. It is written with senior managers in mind, but is very relevant to those on postgraduate management programmes as well as undergraduate core service operations management modules. The illustrations and case studies reflect the suthors' extensive experience in teaching, consultancy and research.
Graham Clark
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- PublisherFinancial Times/ Prentice Hall
- Publication date2000
- ISBN 10 0273639226
- ISBN 13 9780273639220
- BindingPaperback
- Edition number1
- Number of pages432
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Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001844704
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Service Operations Management
Published by
Financial Times/ Prentice Hall 06/12/2000
(2000)
ISBN 10: 0273639226
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Book Description Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780273639220
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Service Operations Management
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Pearson Education Limited, United Kingdom, Harlow
(2000)
ISBN 10: 0273639226
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Book Description Paperback. Condition: Good. For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Seller Inventory # GOR001375139
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Service Operations Management
Published by
Financial Times/ Prentice Hall
(2000)
ISBN 10: 0273639226
ISBN 13: 9780273639220
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Book Description Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL1597319
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Service Operations Management
Published by
Financial Times/ Prentice Hall
(2000)
ISBN 10: 0273639226
ISBN 13: 9780273639220
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Book Description Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Seller Inventory # CHL9494891
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Service Operations Management
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Financial Times/ Prentice Hall 06/12/2000
(2000)
ISBN 10: 0273639226
ISBN 13: 9780273639220
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Book Description Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780273639220
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Book Description paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_396426648
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Service Operations Management
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Financial Times/ Prentice Hall
(2001)
ISBN 10: 0273639226
ISBN 13: 9780273639220
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Book Description Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780273639220. Seller Inventory # 9461765
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Service Operations Management
Published by
Financial Times/ Prentice Hall
(2001)
ISBN 10: 0273639226
ISBN 13: 9780273639220
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Book Description Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780273639220. Seller Inventory # 9461764
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Service Operations Management
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Prentice Hall
(2001)
ISBN 10: 0273639226
ISBN 13: 9780273639220
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Book Description Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,950grams, ISBN:9780273639220. Seller Inventory # 9852391
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