This major textbook has been written to give students a clear, well structured and interesting treatment of operations management. It successfully provides a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. The book is structured around the popular design, planning and control model, but without separating planning from control activities. The improvement activities of operations have been covered in a separate part of the book to reflect the responsibility of operations managers to continually improve the performance of their operations. Throughout the book, service operations are treated with the same level of seriousness as manufacturing operations.
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"I can honestly say that each edition gets better and better. Not only do my colleagues and I appreciate the clarity and relevance of the book for teaching purposes, but my students also like it, citing it as one of the most readable, up to date and well-referenced texts they use."
Dr Ruth J Boaden, Senior Lecturer in Operations Management, Manchester School of
Management
Operations Management
Fifth Edition
Nigel Slack, Stuart Chambers and Robert Johnston
How does an organisation . . .
The answer is through effective operations management. Managing operations is important, exciting and challenging, and it’s central to successful organisational performance.
In this market-leading text, Slack, Chambers and Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.
Tracking the latest developments in the field, the fifth edition of Operations Management examines issues such as:
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