Quality Management (Irwin Series in Marketing) - Hardcover

Gitlow, Howard; Oppenheim, Alan; Oppenheim, Rosa

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9780256106657: Quality Management (Irwin Series in Marketing)

Hardcover

ISBN 10: 0256106657 ISBN 13: 9780256106657

Publisher: McGraw-Hill Education, 1994

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Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts.

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From the Publisher:

Focuses on Dr. Deming's theory of management and ties all discussions of statistical topics to that theory.
Distinguishes between enumerative statistical studies and analytical statistical studies.
Focuses attention on modern inspection policies (Deming's kp rules), as opposed to traditional acceptance sampling procedures.
Presents a detailed explanation of quality improvement stories.
Has many examples and mini-case studies which aid the reader in understanding and appreciating the topics covered.
Provides a clear explanation of the role of the statistician (chapter 1).

About the Author:

Montclair State University

Rutgers University - Newark

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