QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life

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9780143057093: QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life

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This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution...

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Review:

QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards

From the Inside Flap:

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

The QBQ! Promise
This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

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Book Description Penguin Putnam Inc, United States, 2004. CD-Audio. Book Condition: New. Unabridged. Language: English . Brand New. This is a quick but deep book that explores the role of personal accountability in one s work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, What can I do to improve the situation? Only by being able to ask this question behind the question can we take ownership of the problem and start working toward a solution. Bookseller Inventory # AAC9780143057093

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Book Description Penguin Putnam Inc, United States, 2004. CD-Audio. Book Condition: New. Unabridged. Language: English . Brand New. This is a quick but deep book that explores the role of personal accountability in one s work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, What can I do to improve the situation? Only by being able to ask this question behind the question can we take ownership of the problem and start working toward a solution. Bookseller Inventory # AAC9780143057093

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Book Description Penguin Putnam Inc, United States, 2004. CD-Audio. Book Condition: New. Unabridged. Language: English . Brand New. This is a quick but deep book that explores the role of personal accountability in one s work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, What can I do to improve the situation? Only by being able to ask this question behind the question can we take ownership of the problem and start working toward a solution. Bookseller Inventory # BTE9780143057093

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Book Description Penguin Audiobooks. No binding. Book Condition: New. Audio CD. Dimensions: 5.6in. x 4.9in. x 0.4in.This is a quick but deep book that explores the role of personal accountability in ones work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, What can I do to improve the situation Only by being able to ask this question behind the question can we take ownership of the problem and start working toward a solution. . . This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Audio CD. Bookseller Inventory # 9780143057093

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