A wall of silent resentment shuts you off from someone you love...You listen to an argument in which neither party seems to hear the other...Your mind drifts to other matters when people talk to you...People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
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Book Description Book Condition: New. This book is softcover. The item is Brand New! Fast Shipping - Safe and Secure - Ships from Utah! Book may have minor shelf wear and/or sticker residue. Bookseller Inventory # 2RU7DC0004O5
Book Description Prentice Hall, 1979. Paperback. Book Condition: New. Bookseller Inventory # DADAX0136557619
Book Description Prentice Hall, 1979. Paperback. Book Condition: New. book. Bookseller Inventory # 0136557619
Book Description Prentice Hall, 1979. Paperback. Book Condition: New. Bookseller Inventory # P110136557619
Book Description Prentice Hall. PAPERBACK. Book Condition: New. 0136557619 New Condition. Bookseller Inventory # NEW6.0056474