This one-of-a-kind oral communication book will help readers develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the book’s website. Its learn-by-doing approach helps readers understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.
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Chapter reviewer comments about Communicating in the Workplace should make you take another look! Here’s a sample.
Chapter 7 Conflict Resolution
“I think my typical student may benefit more from this chapter than from almost any other chapter in any communication book, as conflict is so prevalent and so many of us handle it inappropriately.”
Jeff Pomeroy, SW Texas Jr. College
Chapter 11 Verbal and Visual Supports
“I think this chapter, with its informative, direct writing style speaks to the college student trying to plan class presentations. This is usable information in a Business Communication class where the students will be giving group and individual presentations.”
“The illustrations themselves were excellent, in that they appealed to the modern student in class today: Nutrition-food pyramid, Sled design from Olympic Games, DUI information, and Toyota Hybrid car.”
Beverly Neville, Central NM Community College
Chapter 14 Persuasion
“The authors take a difficult communication concept and clearly teach students how compile a persuasive speech. I really enjoyed this chapter.”
Alma Martinez-Egger, Tarrant County Jr. College, NE
The writing style was professional, crisp, and direct.
Larry Richesin, U of Alaska, Bristol Bay Campus
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Book Description Pearson. PAPERBACK. Book Condition: New. 0136136915 New Condition. Bookseller Inventory # NEW6.0056159
Book Description Prentice Hall, 2009. Paperback. Book Condition: Brand New. 1st edition. 416 pages. 9.92x7.98x0.51 inches. In Stock. Bookseller Inventory # __0136136915
Book Description Prentice Hall, 2009. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0136136915
Book Description Pearson College Div, 2009. Paperback. Book Condition: New. 1. 20.32 x 24.76 cm. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Bookseller Inventory # MM-21029835
Book Description Pearson, 2009. Paperback. Book Condition: New. Bookseller Inventory # P110136136915
Book Description Prentice Hall, 2009. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Table of Contents 1. Communication Concepts 2. Perception 3. Cultural Diversity 4. Language 5. Listening and Responding 6. Interpersonal Relationship Skills 7. Conflict Resolution 8. Teamwork 9. Preparing the Informative Presentation 10. Organizing Informative Outlines 11. Verbal & Visual Supports 12. Gathering Information 13. Delivering Presentations 14. Persuasive Speaking 15. Interviewing Skills. Bookseller Inventory # ABE_book_new_0136136915