Customer Oriented Software Quality Assurance

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9780135714645: Customer Oriented Software Quality Assurance

This is a comprehensive, practical "How-to" guide for software companies and developers both small and large. The basic premise of the book is that the customer is the ultimate judge of product quality, therefore the customer must be an integral part of the development of the QA program. The reader is walked through the process of developing a QA program starting with understanding the customer's definition of quality and ending with formal process evaluation program, ISO 9000 and SEI CMM.

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From the Back Cover:


57146-3

Put customer satisfaction at the heart of your success!

Look through the eyes of your customers to find out what they really want from your software.

While management quality programs focus on statistics like percentages of code coverage and errors per thousand lines of code, your customers' quality requirements may be totally overlooked. Of course successful products have to work well, but what exactly does "work well" mean to your customers? Now you can learn how to put your customers at the center of your organization's software quality program.

In an engagingly personal style, Customer Oriented Software Quality Assurance gives you the complete picture, including:

  • Developing a Quality Attributes Set
  • Metrics
  • Testing and evaluation
  • Proactive quality tools
  • Formal appraisal programs

By putting the human face back on quality, this book will help you reach your total goals and build a base of loyal and satisfied customers.

About the Author:

FRANK P. GINAC has more than twelve years of experience developing quality programs based on customer satisfaction for organizations both large and small.

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