Customer Oriented Software Quality Assurance

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9780135714645: Customer Oriented Software Quality Assurance

This is a comprehensive, practical "How-to" guide to customer-focused software quality assurance, for organizations of all sizes and types. The premise of this book is simple: your customers are the best judge of software quality. Therefore, your customers must be an integral part of your QA program. Learn how to design a QA program that builds on your customers' expectations. Understand how to select the right metrics, test methods, types and tools. Finally, walk through QA program development, and consider the appropriate role of formal evaluation programs such as ISO 9000 and SEI CMM. For anyone faced with building or improving a software quality assurance organization, or building quality into software products. Titles include: QA managers, test managers, software development managers and senior IT executives.

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From the Back Cover:


57146-3

Put customer satisfaction at the heart of your success!

Look through the eyes of your customers to find out what they really want from your software.

While management quality programs focus on statistics like percentages of code coverage and errors per thousand lines of code, your customers' quality requirements may be totally overlooked. Of course successful products have to work well, but what exactly does "work well" mean to your customers? Now you can learn how to put your customers at the center of your organization's software quality program.

In an engagingly personal style, Customer Oriented Software Quality Assurance gives you the complete picture, including:

  • Developing a Quality Attributes Set
  • Metrics
  • Testing and evaluation
  • Proactive quality tools
  • Formal appraisal programs

By putting the human face back on quality, this book will help you reach your total goals and build a base of loyal and satisfied customers.

About the Author:

FRANK P. GINAC has more than twelve years of experience developing quality programs based on customer satisfaction for organizations both large and small.

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