Customer Oriented Software Quality Assurance

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9780135714645: Customer Oriented Software Quality Assurance

This is a comprehensive, practical "How-to" guide for software companies and developers both small and large. The basic premise of the book is that the customer is the ultimate judge of product quality, therefore the customer must be an integral part of the development of the QA program. The reader is walked through the process of developing a QA program starting with understanding the customer's definition of quality and ending with formal process evaluation program, ISO 9000 and SEI CMM.

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From the Back Cover:


57146-3

Put customer satisfaction at the heart of your success!

Look through the eyes of your customers to find out what they really want from your software.

While management quality programs focus on statistics like percentages of code coverage and errors per thousand lines of code, your customers' quality requirements may be totally overlooked. Of course successful products have to work well, but what exactly does "work well" mean to your customers? Now you can learn how to put your customers at the center of your organization's software quality program.

In an engagingly personal style, Customer Oriented Software Quality Assurance gives you the complete picture, including:

  • Developing a Quality Attributes Set
  • Metrics
  • Testing and evaluation
  • Proactive quality tools
  • Formal appraisal programs

By putting the human face back on quality, this book will help you reach your total goals and build a base of loyal and satisfied customers.

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Ginac, Frank P.
Published by Prentice Hall (1997)
ISBN 10: 0135714648 ISBN 13: 9780135714645
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Book Description Prentice Hall, 1997. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: This is a comprehensive, practical "How-to" guide to customer-focused software quality assurance, for organizations of all sizes and types.KEY TOPICS: The premise of this book is simple: your customers are the best judge of software quality. Therefore, your customers must be an integral part of your QA program. Learn how to design a QA program that builds on your customers' expectations. Understand how to select the right metrics, test methods, types and tools. Finally, walk through QA program development, and consider the appropriate role of formal evaluation programs such as ISO 9000 and SEI CMM.MARKET: For anyone faced with building or improving a software quality assurance organization, or building quality into software products. Titles include: QA managers, test managers, software development managers and senior IT executives. Bookseller Inventory # ABE_book_new_0135714648

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