Automotive Service Management: Principles into Practice (Pearson Automotive Series) - Hardcover

Rezin, Andrew

Hardcover

ISBN 10: 0134709853 ISBN 13: 9780134709857

Publisher: Pearson, 2018

Synopsis

For courses in automotive principles.

 

Complete guide to managing an automotive repair business, for both the novice and the professional

Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management.

 

The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.

About this title

About the Author

About our author

Andrew A. Rezin is Emeritus Chair of Automotive and Applied Technologies at Columbus State Community College and Director of the Midwest Hydrogen Center of Excellence located at The Ohio State University Center for Automotive Research. Dr. Rezin brings a unique perspective to the subject of service management based on his diverse automotive background. Drawing upon 20 years of private sector experience working for major automotive manufacturers and as a manager in large retail service departments combined with his extensive experience as college instructor and department chair, he provides a unique and informed perspective based on real-life experience of the critical topics so necessary to be successful in the modern automotive service industry.

Edition details

• Publisher: Pearson
• Publication date: 2018
• ISBN 10: 0134709853
• ISBN 13: 9780134709857
• Binding: Hardcover
• Language: English
• Edition number: 3
• Number of pages: 352