Complete Book of Ready-to-Use Customer Service Scripts

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9780133998825: Complete Book of Ready-to-Use Customer Service Scripts

With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.

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Ramundo, Michael C.
Published by Prentice Hall Trade (1997)
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Ramundo, Michael C.
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Ramundo, Michael C.
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Ramundo, Michael C.
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