Items related to Complete Book of Ready-to-Use Customer Service Scripts

Complete Book of Ready-to-Use Customer Service Scripts - Hardcover

Ramundo

 
9780133998825: Complete Book of Ready-to-Use Customer Service Scripts
Hardcover
ISBN 10: 0133998827 ISBN 13: 9780133998825
Publisher: Prentice Hall, 1997
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With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.

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About the Author:
Michael Ramundo is the founder of MCR Marketing, Inc.

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  • PublisherPrentice Hall
  • Publication date1997
  • ISBN 10 0133998827
  • ISBN 13 9780133998825
  • BindingHardcover
  • Number of pages432

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