Introduce students to the supervisory skills they ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career.Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA "
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About the Educational InstituteWe Train The Best! The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
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Book Description Educational Institute. PAPERBACK. Book Condition: New. 0133255085 New Condition. Bookseller Inventory # NEW6.0052945
Book Description Educational Institute, 2012. Paperback. Book Condition: New. Bookseller Inventory # P110133255085