People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work (FT Press Analytics)

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9780133158311: People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work (FT Press Analytics)

Discover powerful hidden social "levers" and networks within your company... then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:

  • Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress
  • Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization
  • Tweaking the balance of in-person and electronic communication can enhance the value of both
  • Sensor data can help you discover who your internal experts really are
  • Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business
  • Sensors and simulations can help you optimize your sick-day policies
  • Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed

Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.

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From the Back Cover:

Discover Hidden Social Patterns Within Your Company--and Supercharge Both Performance and Employee Satisfaction

“...a watershed book in advancing the understanding of human dynamics.”
—Michael Arena, Head of Global Talent & Organization Capability, General Motors

“...Waber convincingly shatters orthodoxies of team and workplace design. A must-read.”
—Scott Anthony, Managing Partner, Innosight, and author of The Little Black Book of Innovation

“...[Waber] provides numerous examples to illustrate how social analytics could help transform business operating practices in the future. It’s a fascinating area of study.”
—Paul Mascarenas, Chief Technical Officer, Ford Motor Company

“Ben Waber follows a new trail of ‘digital breadcrumbs’ to see the world with fresh perspective...A fascinating read.”
—Sherry Turkle, Professor, MIT, and author of Alone Together: Why We Expect More of Technology and Less from Each Other

We’ve always used data to help identify what workplace behaviors make people effective. But this data has always been subjective, biased, and limited in scale. Cutting-edge social sensor technologies open up a world of new possibilities, allowing you to identify hidden social patterns within your organization—and make subtle, unobtrusive adjustments that lead to large, measurable improvements.

People Analytics will help you discover how your people really work, collaborate, and innovate, so you can help them do it more successfully. It will help you uncover sources of creativity and expertise you never knew you had. And it can help you optimize everything from customer service and marketing to R&D and M&A.

MIT Media Lab innovator Ben Waber shows how new sensors and “big data” analytics can help you gain an unprecedented understanding of how your people work and actionable insights for building a more effective, productive, and positive organization.

Through cutting-edge examples, Waber demonstrates how you can use these technologies to optimize everything from call center performance to sick-day policies. Most remarkable of all, you’ll learn how to accurately measure (and effectively address) “subjective” success factors...from culture to creativity.

· Measure the informal interactions that are crucial to long-term success
· Recognize emerging problems before they derail teams, projects, or mergers
· Systematically improve the effectiveness of in-person and electronic communication
· Discover who your “internal experts” really are
· Identify surprising hidden sources of creativity and innovation
· Get fine-grained data for better nuts-and-bolts HR decision-making
· Enhance employee performance—and reduce employee stress at the same time

About the Author:

Ben Waber is President and CEO of Sociometric Solutions, a management services firm that uses social sensing technology. He is also a visiting scientist at the MIT Media Lab, where he received his Ph.D. He was previously Senior Researcher at Harvard Business School.

Waber’s work has been featured in Wired, the New York Times, on NPR, and he has given invited talks at Google, EMC, and Samsung. His research was selected for the Harvard Business Review ’s List of Breakthrough Ideas and the Technology Review’s Top 10 Emerging Technologies.

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Book Description Pearson Education (US), United States, 2013. Hardback. Book Condition: New. Language: English . Brand New Book. Discover powerful hidden social levers and networks within your company. then, use that knowledge to make slight tweaks that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: Changing the way call center employees spent their breaks increased performance by 25 while significantly reducing stress Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization Tweaking the balance of in-person and electronic communication can enhance the value of both Sensor data can help you discover who your internal experts really are Identifying employees involved in creative behaviors can help you promote innovation throughout your business Sensors and simulations can help you optimize your sick-day policies Measuring informal interactions can improve the chances that a merger, acquisition, or mega-project will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance. Bookseller Inventory # AAK9780133158311

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Book Description Pearson Education (US), United States, 2013. Hardback. Book Condition: New. Language: English . Brand New Book. Discover powerful hidden social levers and networks within your company. then, use that knowledge to make slight tweaks that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: Changing the way call center employees spent their breaks increased performance by 25 while significantly reducing stress Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization Tweaking the balance of in-person and electronic communication can enhance the value of both Sensor data can help you discover who your internal experts really are Identifying employees involved in creative behaviors can help you promote innovation throughout your business Sensors and simulations can help you optimize your sick-day policies Measuring informal interactions can improve the chances that a merger, acquisition, or mega-project will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance. Bookseller Inventory # AAK9780133158311

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