Customer Service: Career Success Through Customer Loyalty

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9780133056259: Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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Paul R. Timm
Published by Pearson (2013)
ISBN 10: 0133056252 ISBN 13: 9780133056259
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Paul R. Timm
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Book Description 2013. Paperback. Book Condition: New. 0005th. 203mm x 15mm x 251mm. Paperback. This textbook provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples tha.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 226 pages. 0.386. Bookseller Inventory # 9780133056259

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Timm, Paul R.
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Paul R. Timm
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Book Description 2013. Paperback. Book Condition: New. 0005th. 203mm x 15mm x 251mm. Paperback. This textbook provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 226 pages. 0.386. Bookseller Inventory # 9780133056259

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Timm, Paul
Published by Prentice Hall (2013)
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Book Description Prentice Hall, 2013. Paperback. Book Condition: Brand New. 6th edition. 230 pages. 9.75x8.00x0.50 inches. In Stock. Bookseller Inventory # zk0133056252

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