Customer Service: Career Success Through Customer Loyalty (6th Edition)

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9780133056259: Customer Service: Career Success Through Customer Loyalty (6th Edition)

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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Book Description Pearson Education (US), United States, 2013. Paperback. Book Condition: New. 6th Revised edition. Language: English . Brand New Book. Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. Bookseller Inventory # AAB9780133056259

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Book Description Pearson Education (US), United States, 2013. Paperback. Book Condition: New. 6th Revised edition. Language: English . Brand New Book. Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. Bookseller Inventory # AAB9780133056259

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Book Description Pearson Education (US), United States, 2013. Paperback. Book Condition: New. 6th Revised edition. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. Bookseller Inventory # BTE9780133056259

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Book Description 2013. Paperback. Book Condition: New. 0005th. Paperback. This textbook provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples tha.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 226 pages. 0.386. Bookseller Inventory # 9780133056259

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