Viewpoint: An Introduction to Travel, Tourism and Hospitality

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9780132286695: Viewpoint: An Introduction to Travel, Tourism and Hospitality

Illustrated in full-color, this comprehensive exploration of the fields of travel, tourism, and hospitality as a whole industry features exceptionally accurate, and up-to-date information on the products, procedures, and careers in each field -- based on the author's extensive experience as a member of the training department in the world's largest travel organization. Details the industry's products (history, organization and regulation, how-tos, and industry resources); its distributors; and jobs and how to get them. Provides Internet references, mini-case scenarios, and quick-refrence apendices throughout.

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Product Description:

This comprehensive exploration of the fields of travel, tourism and hospitality as a whole industry features information on the products, procedures and careers in each field.

About the Author:

Nona Starr. Nona Starr's professional experience includes 30 years of agency sales and management, tour planning and escorting, meeting planning, teaching and directing programs at schools and colleges, speaking and leading seminars for industry organizations, and conducting management, destination, and training at sea programs as project manager for leisure training for Thomas Cook and as a training specialist for American Express.

She has written materials for American Airlines, TWA, IATAN, the Holland Travel Professional Program for the Netherlands Board of Tourism, and books and manuals for the Institute of Certified Travel Agents (ICTA). While working for ICTA, she was director of curriculum development for the CTC program, coauthored the original Travel Career Development text, and as vice president of project development created the Destination Specialist series. Recent publications include Exploring the World, Geography for the Travel Professional, and the South Pacific Destination Specialist manuals.

Stan's educational background includes a B.S. in psychology from the College of William and Mary and an M.A. in education in the field of travel and tourism from George Washington University. She is a CTC and a CLIA Cruisemaster.

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