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Boasting a strong managerial orientation, this text explores service operations. It differentiates service operations issues from those associated with manufacturing while showing how common aspects of various services allow them to benefit from similar types of analysis. Centring its discussion on the "service encounter" and its supporting elements, the text describes how the encounter can be supported and efficiency maximized with both quantitative and qualititative tools.
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- PublisherPrentice-Hall
- Publication date1995
- ISBN 10 0131804499
- ISBN 13 9780131804494
- BindingPaperback
- Number of pages576
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Service Operations Management
Published by
Prentice-Hall
(1995)
ISBN 10: 0131804499
ISBN 13: 9780131804494
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Paperback
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Book Description Paperback. Condition: Good. Ex-library book, usual markings. Clean copy, sound binding. Quick dispatch from UK seller. Seller Inventory # mon0000070689
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