Services Operations Management: Strategy, Design and Delivery

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9780131499157: Services Operations Management: Strategy, Design and Delivery

The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.

Instructor's Manual with Transparency Masters (0-13-650151-6).

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Christine; Hope
Published by Financial Times Prentice Hall (1995)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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unifachbuch
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Book Description Financial Times Prentice Hall, 1995. Taschenbuch. Book Condition: Neu. Neu Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. - The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6). 368 pp. Deutsch. Bookseller Inventory # INF1000034279

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Hope, Chris; Muhlemann, Alan
Published by Prentice Hall PTR (1996)
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Book Description Prentice Hall PTR, 1996. Paperback. Book Condition: New. book. Bookseller Inventory # 0131499157

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Chris Hope, Alan Muhlemann
Published by Prentice Hall PTR (1996)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Prentice Hall PTR, 1996. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0131499157

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Alan Muhlemann, Christine A. Witt, Christine A. Hope
Published by Pearson Education (US)
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Book Description Pearson Education (US). Paperback. Book Condition: new. BRAND NEW, Service Operations Management: Strategy, Design and Delivery, Alan Muhlemann, Christine A. Witt, Christine A. Hope, The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6). Bookseller Inventory # B9780131499157

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Witt, Christine; Hope, Christine
Published by FT PrenticeHall (1997)
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Book Description FT PrenticeHall, 1997. Book Condition: New. book. Bookseller Inventory # ria9780131499157_rkm

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Christine Hope, Alan Muhlemann
Published by Pearson Education (US), United States (1997)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Pearson Education (US), United States, 1997. Paperback. Book Condition: New. 231 x 165 mm. Language: English . Brand New Book. The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor s Manual with Transparency Masters (0-13-650151-6). Bookseller Inventory # AAZ9780131499157

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Muhlemann, Alan; Witt, Christine A.; Hope, Christine A.
Published by Pearson Education (US) (1996)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Pearson Education (US), 1996. Book Condition: New. 1996. 1st Edition. Paperback. This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments. Num Pages: 362 pages, black & white illustrations. BIC Classification: KJMV5; KJT; KNS. Category: (P) Professional & Vocational. Dimension: 233 x 172 x 19. Weight in Grams: 616. . . . . . . Bookseller Inventory # V9780131499157

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Witt, Christine; Hope, Christine
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Book Condition: New. Depending on your location, this item may ship from the US or UK. Bookseller Inventory # 97801314991570000000

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Alan Muhlemann, Christine A. Witt, Christine A. Hope
Published by Pearson Education (US) 1997-05-02, Upper Saddle River (1997)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Pearson Education (US) 1997-05-02, Upper Saddle River, 1997. paperback. Book Condition: New. Bookseller Inventory # 9780131499157

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Christine Hope, Alan Muhlemann
Published by Pearson Education (US), United States (1997)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Pearson Education (US), United States, 1997. Paperback. Book Condition: New. 231 x 165 mm. Language: English . Brand New Book. The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor s Manual with Transparency Masters (0-13-650151-6). Bookseller Inventory # AAZ9780131499157

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