Service Operations Management: Strategy, Design and Delivery

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9780131499157: Service Operations Management: Strategy, Design and Delivery

A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.

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Chris Hope; Alan Muhlemann
Published by Prentice Hall PTR (1996)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Prentice Hall PTR, 1996. Paperback. Book Condition: New. book. Bookseller Inventory # 0131499157

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Christine; Hope
Published by Financial Times Prentice Hall (1995)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Financial Times Prentice Hall, 1995. Taschenbuch. Book Condition: Neu. Neu Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. - The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6). 368 pp. Englisch. Bookseller Inventory # INF1000034279

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Chris Hope, Alan Muhlemann
Published by Prentice Hall PTR (1996)
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Book Description Prentice Hall PTR, 1996. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0131499157

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Chris Hope; Alan Muhlemann
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Book Description Book Condition: New. Depending on your location, this item may ship from the US or UK. Bookseller Inventory # 97801314991570000000

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Muhlemann, Alan; Witt, Christine A.; Hope, Christine A.
Published by Pearson Education (US) (1996)
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Book Description Pearson Education (US), 1996. Book Condition: New. 1996. 1st Edition. Paperback. This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments. Num Pages: 362 pages, black & white illustrations. BIC Classification: KJMV5; KJT; KNS. Category: (P) Professional & Vocational. Dimension: 233 x 172 x 19. Weight in Grams: 616. . . . . . . Bookseller Inventory # V9780131499157

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Alan Muhlemann, Christine A. Witt, Christine A. Hope,
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Book Description Paperback. Book Condition: New. Not Signed; The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, f. book. Bookseller Inventory # ria9780131499157_rkm

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Chris Hope, Alan Muhlemann
Published by Pearson Education 1997-05-02, Hemel Hempstead (1997)
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Book Description Pearson Education 1997-05-02, Hemel Hempstead, 1997. paperback. Book Condition: New. Bookseller Inventory # 9780131499157

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Muhlemann, Alan; Witt, Christine A.; Hope, Christine A.
Published by Pearson Education (US)
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Book Description Pearson Education (US). Book Condition: New. 1996. 1st Edition. Paperback. This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments. Num Pages: 362 pages, black & white illustrations. BIC Classification: KJMV5; KJT; KNS. Category: (P) Professional & Vocational. Dimension: 233 x 172 x 19. Weight in Grams: 616. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780131499157

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Christine Witt; Christine Hope
Published by FT PrenticeHall (1996)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description FT PrenticeHall, 1996. Book Condition: New. Bookseller Inventory # GH9780131499157

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Hope, Christine/ Muhlemann, Alan
Published by Prentice Hall (1997)
ISBN 10: 0131499157 ISBN 13: 9780131499157
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Book Description Prentice Hall, 1997. Paperback. Book Condition: Brand New. 352 pages. 9.50x7.00x0.75 inches. In Stock. Bookseller Inventory # __0131499157

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