Practical, Real-World ITIL Configuration Management?From Start to Finish
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.
Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.
You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.
About the Author xxiii
Chapter 1: Overview of Configuration Management 1
Part I: Planning for Configuration Management 17
Chapter 2: Gathering and Analyzing Requirements 19
Chapter 3: Determining Scope, Span, and Granularity 37
Chapter 4: Customizing the Configuration Management Process 55
Chapter 5: Planning for Data Population 67
Chapter 6: Putting Together a Useful Project Plan 85
Part II: Implementing Configuration Management 97
Chapter 7: Choosing the Right Tools 99
Chapter 8: Implementing the Process 117
Chapter 9: Populating the Configuration Management Database 127
Chapter 10: Choosing and Running a Pilot Program 137
Chapter 11: Communication and Enterprise Roll Out 149
Part III: Running an Effective Configuration Management System 161
Chapter 12: Building a Configuration Management Team 163
Chapter 13: The Many Uses for Configuration Information 179
Chapter 14: Measuring and Improving CMDB Accuracy 193
Chapter 15: Improving the Business Value of Configuration Management 207
"synopsis" may belong to another edition of this title.
Implementing ITIL Configuration Management Practical, Real-World ITIL Configuration Management-From Start to Finish The IT Infrastructure Library(R) (ITIL) places the "best practices" in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking... Full descriptionAbout the Author:
Larry Klosterboer is a certified IT architect specializing in systems management. He works for IBM’s global service delivery team out of Austin, Texas. Larry has more than 18 years of experience in service delivery, spanning technologies from mainframe to networking to desktop computing. His areas of focus have included network design, UNIX® systems administration, asset management, and most recently, implementing IT service management.
"About this title" may belong to another edition of this title.
Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0131385658
Book Description IBM Press, 2008. Paperback. Book Condition: New. 2. Bookseller Inventory # DADAX0131385658
Book Description IBM Press, 2008. Paperback. Book Condition: New. book. Bookseller Inventory # 0131385658
Book Description IBM Press, 2008. Book Condition: New. Brand new! Please provide a physical shipping address. Bookseller Inventory # 9780131385658
Book Description IBM Press. PAPERBACK. Book Condition: New. 0131385658 BRAND NEW W/FAST SHIPPING! This item is: Implementing ITIL Configuration Management (paperback), 1st Ed., 2008, by Klosterboer, Larry; FORMAT: Paperback; ISBN: 9780131385658. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO address. To avoid ordering the wrong item, please check your item's ISBN number!. Bookseller Inventory # P9780131385658
Book Description IBM Pr, 2010. Paperback. Book Condition: Brand New. 2nd edition. 264 pages. 9.30x6.90x0.60 inches. In Stock. Bookseller Inventory # 0131385658
Book Description IBM Press, 2008. Book Condition: new. Shiny and new! Expect delivery in 2-3 weeks. Bookseller Inventory # 9780131385658-1
Book Description IBM Press, 2008. Paperback. Book Condition: New. Bookseller Inventory # SONG0131385658
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801313856581.0
Book Description IBM Press. PAPERBACK. Book Condition: New. 0131385658 New Condition. Bookseller Inventory # NEW6.0047086