Customer Culture: How Fedex and Other Great Companies Put the Customer First in Every Way (Financial Times Prentice Hall Books)

3.83 avg rating
( 12 ratings by GoodReads )
 
9780131303201: Customer Culture: How Fedex and Other Great Companies Put the Customer First in Every Way (Financial Times Prentice Hall Books)

Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in customer management and support.

CustomerCulture is about consciously building the customer-centered organization where every employee is focused on serving their customers for sustained, profitable growth over the long haul... and it is now available in paperback. The people and companies that are constantly customer-centered are the "evolutionary forces" that continue to grow and innovate in their neverending quest for finding better ways. This is the definition of "CustomerCulture." In this book, Basch shows how any organization--from a small dental practice to a multinational organization--can transform itself for the customer, and become more profitable along the way.

Endorsed by Fred Smith, principal founder and CEO of FedEx and James Barksdale, co-founder of Netscape.

"synopsis" may belong to another edition of this title.

About the Author:

MICHAEL BASCH was a founding officer of FedEx, where he spent 10 years as Senior Vice President. He was part of the explosively creative management team that took FedEx from 0 to $1 billion, as it built a company cited by Fortune as one of the decade's most well-managed companies. Basch led the teams that invented FedEx's bar code tracking system, built its SuperHub and founded the FedEx Logistics Division. He is currently Chief Information Officer at Enalasys Corporation, a company based in Calexico, CA that develops advanced energy management system solutions enabling governments and utilities to manage energy usage in homes and small businesses.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Basch, Michael D.
Published by FT Press
ISBN 10: 0131303201 ISBN 13: 9780131303201
New PAPERBACK Quantity Available: 1
Seller
Your Online Bookstore
(Houston, TX, U.S.A.)
Rating
[?]

Book Description FT Press. PAPERBACK. Book Condition: New. 0131303201 Ships promptly from Texas. Bookseller Inventory # GHT1962IVRA091616H0074

More Information About This Seller | Ask Bookseller a Question

Buy New
5.31
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Michael Basch
Published by Pearson Education Limited, United Kingdom (2003)
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Paperback Quantity Available: 1
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education Limited, United Kingdom, 2003. Paperback. Book Condition: New. 228 x 150 mm. Language: English . Brand New Book. Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in customer management and support. CustomerCulture is about consciously building the customer-centered organization where every employee is focused on serving their customers for sustained, profitable growth over the long haul.and it is now available in paperback. The people and companies that are constantly customer-centered are the evolutionary forces that continue to grow and innovate in their neverending quest for finding better ways. This is the definition of CustomerCulture. In this book, Basch shows how any organization--from a small dental practice to a multinational organization--can transform itself for the customer, and become more profitable along the way. Endorsed by Fred Smith, principal founder and CEO of FedEx and James Barksdale, co-founder of Netscape. Bookseller Inventory # AAS9780131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
9.54
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Michael Basch
Published by Pearson Education Limited, United Kingdom (2003)
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Paperback Quantity Available: 1
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education Limited, United Kingdom, 2003. Paperback. Book Condition: New. 228 x 150 mm. Language: English . Brand New Book. Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in customer management and support. CustomerCulture is about consciously building the customer-centered organization where every employee is focused on serving their customers for sustained, profitable growth over the long haul.and it is now available in paperback. The people and companies that are constantly customer-centered are the evolutionary forces that continue to grow and innovate in their neverending quest for finding better ways. This is the definition of CustomerCulture. In this book, Basch shows how any organization--from a small dental practice to a multinational organization--can transform itself for the customer, and become more profitable along the way. Endorsed by Fred Smith, principal founder and CEO of FedEx and James Barksdale, co-founder of Netscape. Bookseller Inventory # AAS9780131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
9.82
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Basch, Michael D.
Published by Prentice Hall
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Quantity Available: > 20
Seller
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
7.56
Convert Currency

Add to Basket

Shipping: 2.81
Within U.S.A.
Destination, Rates & Speeds

5.

Basch, Michael D.
Published by FT Press
ISBN 10: 0131303201 ISBN 13: 9780131303201
New PAPERBACK Quantity Available: 2
Seller
Movie Mars
(Matthews, NC, U.S.A.)
Rating
[?]

Book Description FT Press. PAPERBACK. Book Condition: New. 0131303201 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 15605535

More Information About This Seller | Ask Bookseller a Question

Buy New
7.42
Convert Currency

Add to Basket

Shipping: 3.21
Within U.S.A.
Destination, Rates & Speeds

6.

Michael D. Basch
Published by Pearson Education (2003)
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Quantity Available: 2
Seller
PBShop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description Pearson Education, 2003. PAP. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
7.43
Convert Currency

Add to Basket

Shipping: 3.21
Within U.S.A.
Destination, Rates & Speeds

7.

Basch, Michael D.
Published by FT Press (2003)
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description FT Press, 2003. Paperback. Book Condition: New. Bookseller Inventory # BKTY9780131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
9.20
Convert Currency

Add to Basket

Shipping: 3.21
Within U.S.A.
Destination, Rates & Speeds

8.

Basch, Michael D.
Published by FT Press (2003)
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Paperback Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description FT Press, 2003. Paperback. Book Condition: New. Bookseller Inventory # 0131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
10.44
Convert Currency

Add to Basket

Shipping: 2.40
Within U.S.A.
Destination, Rates & Speeds

9.

Michael D. Basch
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801313032011.0

More Information About This Seller | Ask Bookseller a Question

Buy New
9.90
Convert Currency

Add to Basket

Shipping: 3.21
Within U.S.A.
Destination, Rates & Speeds

10.

Michael D. Basch
Published by FT Press (2003)
ISBN 10: 0131303201 ISBN 13: 9780131303201
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description FT Press, 2003. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0131303201

More Information About This Seller | Ask Bookseller a Question

Buy New
10.28
Convert Currency

Add to Basket

Shipping: 3.21
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book