Quality Management and the Small Business

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9780131233409: Quality Management and the Small Business

In many countries throughout the world, businesses which employ less than 20 people comprise over 90 percent of all business activity. Increasingly, these businesses are coming under pressure from larger companies and local government organizations to adopt quality systems modelled on the requirements of the ISO 9000 series of standards, with an attendant requirement for certification, or registration, by one of the numerous accredited certification bodies. Many small business see the cost of developing and implementing such quality systems to ISO 9000 as bureaucratic, expensive and an unnecessary imposition with no tangible benefit. However, it is argued that it is not the standard itself which is the problem, but the way in which it is being applied. Too many consultants advising small businesses have only big business experience and overlook the fact that many of the methods they are trying to implement do not apply to small businesses. This book discusses the problems encountered by the small business when faced with the requirements of ISO 9000 and suggests methods for effectively coming to terms with them. It should be useful reading for anyone involved in the running of a small business.

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In today's increasingly competitive markets, customer satisfaction -- stemming from quality -- is seen more and more often as the make-or-break factor -- especially for small manufacturing or service businesses. Although there has been increasing pressure on such businesses to adopt quality systems modelled on the requirements of the ISO9000 series of standards, Quality Assurance (often mistakenly confused with Quality Control) remains a very misunderstood philosophy. Using a jargon-free, down-to-earth approach, this book explores and explains the whole field of Quality Assurance as a complete management system. Defines the contents of a quality program and quality plan, leading to the development of a quality manual and supporting procedures, including quality auditing, computer software control, and the role of quality circles. Covers all the Quality Assurance activities for manufacturing and service firms -- e.g., design, procurement, manufacture, installation, and service. Includes many case histories and presents the various procedures and requirements in a quick-reference tabulated form which covers the activity scope, the involved personnel, and the methods of confirming activity compliance. For anyone involved in developing or implementing a quality assurance management system in a small manufacturing or service business.

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Stebbing, Lionel; Pengelly, R. J.
Published by Ellis Horwood Ltd (1994)
ISBN 10: 0131233408 ISBN 13: 9780131233409
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Book Description Ellis Horwood Ltd, 1994. Paperback. Book Condition: Acceptable. Item is intact, but may show shelf wear. Pages may include notes and highlighting. May or may not include supplemental or companion material. Access codes may or may not work. Connecting readers since 1972. Customer service is our top priority. Bookseller Inventory # mon0000762221

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Lionel Stebbing
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Book Description Prentice-Hall, 1994. Book Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Bookseller Inventory # 5213138

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Lionel Stebbing; R. J. Pengelly
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Book Description Prentice Hall PTR, 1994. Textbook Binding. Book Condition: Used: Good. Bookseller Inventory # SONG0131233408

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