Quality - Hardcover

Summers, Donna C. S.

Hardcover

ISBN 10: 013118931X ISBN 13: 9780131189317

Publisher: Pearson, 2005

About this title

From the Back Cover

Quality, productivity, costs, and safety.  Can you think of any organization that wouldn’t want to make improvements in these areas?  Quality principles, tools, and techniques support organizational improvement. This text provides clear explanations of popular quality tools and techniques.  Through the use of insightful case studies, plentiful illustrations, and subject matter relevant to the challenges faces in today’s global economy, readers of this text can learn the basics of process improvement.  The examples, cases, and problems are based on the real-life experiences of people who apply quality assurance tools and techniques to their day-to-day work activities.  Contributors represent a wide cross-section of industries, including utilities, transportation, hospitals, logistics, manufacturing and government.

 

The fifth edition of this text takes a global approach to quality.  It includes new graphs, charts, topics, features, problems, examples, cases, all of which have been created to enhance the text you’ve enjoyed using.  Changes include: 

• One company’s quality experiences woven throughout each chapter
• Real Tools for Real Life examples in each chapter
• Service industry examples, problems, and cases
• Failure modes and effects analysis
• Multi-vari analysis
• End pages formula reference sheets
• Enhanced examples
• Revised chapter topic coverage
• Improved explanations

Synopsis

Taking an applied approach, Donna Summers' Quality, Fourth Edition provides clear explanations of popular quality techniques, insightful case studies, meaningful illustrations, and subject matter relevant to the challenges faced by today's organizations. The underlying themes of process improvement and reduction of variation permeate the text. Numerous examples from a wide variety of industries illustrate how professionals apply quality assurance tools to their work activities. Topics focus on the fundamental quality concepts of process control and include creating a process focus, understanding variation, process control charts, root-cause analysis, the seven tools of quality, systems thinking, costs of quality, ISO/TS 16949, Six Sigma and more

Edition details

• Publisher: Pearson
• Publication date: 2005
• ISBN 10: 013118931X
• ISBN 13: 9780131189317
• Binding: Hardcover
• Language: English
• Edition number: 4
• Number of pages: 832