Managing the Lodging Operation

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9780131129931: Managing the Lodging Operation

Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book’s theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.

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Mill, Robert Christie
Published by Pearson (2005)
ISBN 10: 0131129937 ISBN 13: 9780131129931
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Mill, Robert Christie
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Book Description Prentice Hall, 2005. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. Introduction How to Manage a Hotel.2. Protecting the Assets: Guests, Employees, Structure and Contents.3. Protecting the Assets: Financial Controls.4. Managing Supply and Demand.5. Improving Employee Performance.6. Increasing Income: Revenue Management.7. Increasing Income: Cost Management.8. Improving Productivity.9. Managing Customer Service.10. Managing Quality. Bookseller Inventory # ABE_book_new_0131129937

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Book Description Prentice Hall, 2005. Paperback. Book Condition: Brand New. illustrated edition. 336 pages. 9.25x7.00x1.00 inches. In Stock. Bookseller Inventory # 0131129937

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