Supervision Skills for the Service Industry: How to Do It

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9780131100954: Supervision Skills for the Service Industry: How to Do It

This unique, engaging “hands-on” guide helps managers and supervisors effectively manage and supervise people. The book is designed to provide leaders in the workplace with a quick and practical tool for working smarter, not harder. A three-part organization focuses on the knowledge required for effective supervision, contains chapters addressing practical skills for supervisors to use on the job, details job search strategies, and explores how to actually be a supervisor in the real-world.. For practicing managers and supervisors who want to successfully lead into the twenty-first century.

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From the Back Cover:

Supervision Skills for the Service Industry: How to Do It is a practical guide for managers, supervisors, or students aspiring to work in the service business. This book is organized into three parts:

  • Conceptual knowledge required for effective supervision
  • Practical or applied skills for supervisors to use on the job
  • Job search strategies and how to be a supervisor in a real-life scenario
Filled with features that enhance the reader's experience:
  • Chapter-opening, "In the Real World," vignettes
  • Performance-based learning objectives
  • Key terms bolded in the text and defined in the text margins
  • Timely articles in each chapter drawn from the Hospitality News newspapers
  • Mini-cases
  • Questions for discussion
  • Key terms lists
  • Chapter quizzes
  • Chapter conclusions with more "In the Real World" vignettes

About the Author:

D. V. Tesone, Ph.D., is an Assistant Professor of Hospitality Technology in the Rosen School of Hospitality Management at the University of Central Florida. In addition to his work as an academician, Dr. Tesone has more than twenty years of hands-on experience in hotels, resorts, country clubs, restaurants, nightclubs and casinos.

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Tesone Ph.D., Dana V.
Published by Prentice Hall (2004)
ISBN 10: 0131100955 ISBN 13: 9780131100954
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Dana V. Tesone Ph.D.
Published by Prentice Hall (2004)
ISBN 10: 0131100955 ISBN 13: 9780131100954
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