Appropriate for courses in Services Marketing.
In Services Marketing, Gonçalves uncovers and examines how the marketing of services differs from that of products. The text uses numerous cases and examples drawn from a variety of service settings to demonstrate and reinforce discussion of theoretical concepts.
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The course engages students through group and individual activities, cases, in-class discussions, outside assignments, and (in the instructor manual) guidelines for guest speakers, films, projects with local firms, and other ways to enrich the course.
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