Advertising Summers, Donna C. Quality

ISBN 13: 9780130999245

Quality

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9780130999245: Quality

Provides an introduction to Statistical Process Control (SPC), using algebra and trigonometry. Contains a trial version of SQC-Pack software packaged in the text.

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From the Back Cover:

Quality, productivity, costs, and safety.  Can you think of any organization that wouldn’t want to make improvements in these areas?  Quality principles, tools, and techniques support organizational improvement. This text provides clear explanations of popular quality tools and techniques.  Through the use of insightful case studies, plentiful illustrations, and subject matter relevant to the challenges faces in today’s global economy, readers of this text can learn the basics of process improvement.  The examples, cases, and problems are based on the real-life experiences of people who apply quality assurance tools and techniques to their day-to-day work activities.  Contributors represent a wide cross-section of industries, including utilities, transportation, hospitals, logistics, manufacturing and government.

 

The fifth edition of this text takes a global approach to quality.  It includes new graphs, charts, topics, features, problems, examples, cases, all of which have been created to enhance the text you’ve enjoyed using.  Changes include: 

  • One company’s quality experiences woven throughout each chapter
  • Real Tools for Real Life examples in each chapter
  • Service industry examples, problems, and cases
  • Failure modes and effects analysis
  • Multi-vari analysis
  • End pages formula reference sheets
  • Enhanced examples
  • Revised chapter topic coverage
  • Improved explanations

"About this title" may belong to another edition of this title.

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Summers, Donna C. S.
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