Hotel Operations Management - Hardcover

Hayes, David K.; Ninemeier, Jack D.

Hardcover

ISBN 10: 0130995983 ISBN 13: 9780130995988

Publisher: Pearson, 2003

Synopsis

For courses in Introduction to Hotel and Lodging Management.

Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's―and their own―ultimate success.

About this title

From the Back Cover:

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:

• "This Chapter at Work," an introduction to each chapter's content
• "Chapter Outlines," to make it easier to find essential information
• "Hotel Terminology at Work," extensive definitions of important hotel terms
• "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
• "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
• "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
• Extensive checklists and forms that aid general managers in their daily work

In addition to its in-depth coverage of hotel operations, the book includes valuable information about:

• The history of the hotel industry
• The Global Distribution System (GDS) and its importance to the sales effort
• STAR (Smith Travel Accommodations Reports)
• Hotel management companies
• Buying and franchising a hotel

About the Author:

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

About this edition

• Publisher: Pearson
• Publication date: 2003
• ISBN 10: 0130995983
• ISBN 13: 9780130995988
• Binding: Hardcover
• Edition number: 1
• Number of pages: 512