For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
"synopsis" may belong to another edition of this title.
This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.Some of the features of this text include:
"About this title" may belong to another edition of this title.
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