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Total Quality Management: United States Edition - Hardcover

 
9780130993069: Total Quality Management: United States Edition
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For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

"synopsis" may belong to another edition of this title.

From the Back Cover:

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:
  • Practical state-of-the-art approach
  • Figures and tables that help clarify and reinforce the concepts presented
  • Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
  • Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
  • Reorganization of Part II for a more logical chapter sequence
  • Brief description of a TQM exemplary organization added at the end of each chapter
  • Revised chapter to reflect the ISO 9000: 2000 revision
  • Increased number of examples in most chapters
  • New chapter entitled "Information Technology"

"About this title" may belong to another edition of this title.

  • PublisherPearson
  • Publication date2002
  • ISBN 10 0130993069
  • ISBN 13 9780130993069
  • BindingHardcover
  • Edition number3
  • Number of pages640
  • Rating

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9780131228092: Total Quality Management: International Edition

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