Managing for Quality in the Hospitality Industry

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9780130945891: Managing for Quality in the Hospitality Industry

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.

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King Jr., John H., Cichy Ph.D. NCE CHA
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John H. King Jr., Ronald F. Cichy Ph.D. NCE CHA
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King Jr., John H.; Cichy Ph.D. NCE CHA, Ronald F.
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John H. King Jr.; Ronald F. Cichy Ph.D. NCE CHA
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