Quality - Hardcover

Summers, Donna C. S.

Hardcover

ISBN 10: 0130419648 ISBN 13: 9780130419644

Publisher: Pearson, 2002

Synopsis

For undergraduate-level courses in Quality.

Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying excel-based computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies.

About this title

From the Back Cover:

Quality, productivity, costs, and safety.  Can you think of any organization that wouldn’t want to make improvements in these areas?  Quality principles, tools, and techniques support organizational improvement. This text provides clear explanations of popular quality tools and techniques.  Through the use of insightful case studies, plentiful illustrations, and subject matter relevant to the challenges faces in today’s global economy, readers of this text can learn the basics of process improvement.  The examples, cases, and problems are based on the real-life experiences of people who apply quality assurance tools and techniques to their day-to-day work activities.  Contributors represent a wide cross-section of industries, including utilities, transportation, hospitals, logistics, manufacturing and government.

 

The fifth edition of this text takes a global approach to quality.  It includes new graphs, charts, topics, features, problems, examples, cases, all of which have been created to enhance the text you’ve enjoyed using.  Changes include: 

• One company’s quality experiences woven throughout each chapter
• Real Tools for Real Life examples in each chapter
• Service industry examples, problems, and cases
• Failure modes and effects analysis
• Multi-vari analysis
• End pages formula reference sheets
• Enhanced examples
• Revised chapter topic coverage
• Improved explanations

About this edition

• Publisher: Pearson
• Publication date: 2002
• ISBN 10: 0130419648
• ISBN 13: 9780130419644
• Binding: Hardcover
• Edition number: 3
• Number of pages: 751