Quality Control - Softcover

Besterfield Ph.D. P.E., Dale H.

3.91

98 ratings by Goodreads

Softcover

ISBN 10: 0130256684 ISBN 13: 9780130256683

Publisher: Pearson, 2000

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For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance.

Practical and state-of-the-art in approach, this text provides fundamental―yet comprehensive-coverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

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About the Author:

Dale H. Besterfield, Ph.D., P.E., performs training for SPC, DOE, and TQM. He operates his own consulting firm, Besterfield & Associates, and works with public and private organizations. Fortune 500 companies, universities, and small businesses have used his services. He has conducted public seminars on SPC/SQC, TQM, and DOE in cooperation with the Atermican Management Association and a number of universities. In addition, he was an examiner for the Malcolm Baldrige National Quailty Award.

After leaving Washington University and spening two years in the army, Dr. Besterfield work for Union-Camp Paper Corporation in Trenton, NJ, as an industrial engineer, quality engineer, and first-line supervisor. In 1962, he was employed by the College of Engineering, Southern Illinois University, Taipei, Taiwan. He organized and participated in a six-day seminar on quality assurance at Damascus, Syria, for the Arab world in 1994.

Dr. Besterfield is now an emeritus professor in the College of Engineering at Souther Illinois University at Carbondale, where he developed and directed the graduate program in manufacturing systems, a program with a strong quality focus. A recognized authority in quality control, he has authored over 22 publications. Dr. Besterfield is also a registered professional engineer in Missouri and California, a certified manufacturing engieer, and a member of ASQ, NAIT, and SME. He is a fellow of ASQ and received their E. L. Grant Award for outstanding achievement.

He has been blessed with 3 children and 6 grandchildren. One son and one daughter have followed in his footsteps and are engineering professors His oldest daughter is a CPA with a law degree.

From the Back Cover:

This highly successful book combines theory and practice to provide a fundamental, yet comprehensive, coverage of quality control concepts. Probability and statistical techniques are presented in the text through simple mathematics and tables and charts.

Some of the features of this text include:

Numerous figures and tables that help clarify and reinforce the concepts presented
Example problems that help illustrate the steps necessary to solve the SPC problems presented in the chapter
A CD-ROM of Excel spreadsheet files for use in solving most of the chapter problems

New to this edition:

NEW―Reorganization of the first few chapters to emphasize Total Quality Management with its subdivisions of Principles and Practices and Tools and Techniques

NEW―Increased material on ISO 9000-2000

NEW―Increased material on Malcom Baldrige National Quality Award

NEW―Added summary information on ISO 14000 and FMEA

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