Pervasive Information Architecture: Designing Cross-Channel User Experiences

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9780123820945: Pervasive Information Architecture: Designing Cross-Channel User Experiences

As physical and digital interactions intertwine, new challenges for digital product designers and developers, as well as, industrial designers and architects are materializing. While well versed in designing navigation, organization, and labelling of websites and software, professionals are faced the crucial challenge of how to apply these techniques to information systems that cross communication channels that link the digital world to the physical world.

Pervasive Information Architecture provides examples showing why and how one would:

  • Model and shape information to adapt itself to users' needs, goals, and seeking strategies
  • Reduce disorientation and increase legibility and way-finding in digital and physical spaces
  • Alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods
  • Suggest relevant connections between pieces of information, services and goods to help users achieve their goals.


    *Master agile information structures while meeting the unique user needs on such devices as smart phones, GPS systems, and tablets

    *Find out the 'why' and 'how' of pervasive information architecture (IA) through detailed examples and real-world stories

    *Learn about trade-offs that can be made and techniques for even the most unique design challenges

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    Review:

    "This book is required reading for all information architects and user experience designers. It's a brilliant guide to the design of products and experiences that bridge multiple platforms and channels. The best book you'll find about the emerging practice of cross-channel user experience design."-- Peter Morville, foreword author and author of Ambient Findability and co-author of Information Architecture for the World Wide Web

    "The rise of pervasive technology encourages information to roam free from the confines of the desktop into every aspect of our lives. To navigate this complex, cross-media environment, we need master architects. This book, from two of the field's foremost thinkers, is a shining landmark for this new world."-- Cennydd Bowles, author, Undercover User Experience Design 

    "It has been a long time since I've been excited about an Information Architecture book. Andrea and Luca have done something truly innovative in bringing Information Architecture out of the design studio and into the streets. A lot of people talk about "pervasive" and "holistic" as ideals -- this book provides solid thought around cross-channel/multi-channel customer experience design. It effectively challenges the view that any one service delivery channel (such as web, or call center, or shopfront) can be considered in isolation. I will be actively recommending this book to colleagues and clients." --Andrew Boyd, UX Community Lead, SMS Management and Technology (http://smsmt.com

    About the Author:

    Andrea is an information architect with FatDUX, a UX firm with headquarters in Copenhagen, and a researcher at the University of Borås, Sweden. An ICT professional since 1989 and a practising information architect since 1999, Andrea holds a PhD in Legal Informatics and a MA in Architecture and Industrial Design, and he is currently President of the Information Architecture Institute. He pretends to play the piano, reads far too many books, chairs the Italian IA Summit, and co-founded the Journal of Information Architecture.

    Luca is a freelance information architect. One of Italy's pioneer, he has been a speaker at several international conferences - including EuroIA, the IA Summit, and HCI International. Luca is the co-author of the book Organizing Knowledge: From Libraries to Information Architecture for the Web (Tecniche Nuove, 2006) and the author of Information Architecture: From Everyday things to the Web (Apogeo, 2007). He is a member of the EuroIA Organizing Committee, sits on the Italian IA Summit Board, and is and editor for the Journal of Information Architecture.

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    Andrea Resmini, Luca Rosati
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    Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2011. Paperback. Book Condition: New. 234 x 188 mm. Language: English . Brand New Book. As physical and digital interactions intertwine, new challenges for digital product designers and developers, as well as, industrial designers and architects are materializing. While well versed in designing navigation, organization, and labelling of websites and software, professionals are faced the crucial challenge of how to apply these techniques to information systems that cross communication channels that link the digital world to the physical world. Pervasive Information Architecture provides examples showing why and how one would: * Model and shape information to adapt itself to users needs, goals, and seeking strategies * Reduce disorientation and increase legibility and way-finding in digital and physical spaces * Alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods * Suggest relevant connections between pieces of information, services and goods to help users achieve their goals. *Master agile information structures while meeting the unique user needs on such devices as smart phones, GPS systems, and tablets *Find out the why and how of pervasive information architecture (IA) through detailed examples and real-world stories *Learn about trade-offs that can be made and techniques for even the most unique design challenges. Bookseller Inventory # AAZ9780123820945

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    Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2011. Paperback. Book Condition: New. 234 x 188 mm. Language: English . Brand New Book. Pervasive Information Architecture explains the why and how of pervasive information architecture (IA) through detailed examples and real-world stories. It offers insights about trade-offs that can be made and techniques for even the most unique design challenges. The book will help readers master agile information structures while meeting their unique needs on such devices as smart phones, GPS systems, and tablets. The book provides examples showing how to: model and shape information to adapt itself to users needs, goals, and seeking strategies; reduce disorientation and increase legibility and way-finding in digital and physical spaces; and alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods. It also describes relevant connections between pieces of information, services and goods to help users achieve their goals. This book will be of value to practitioners, researchers, academics, andstudents in user experience design, usability, information architecture, interaction design, HCI, web interaction/interface designer, mobile application design/development, and information design. Architects and industrial designers moving into the digital realm will also find this book helpful. Bookseller Inventory # AAZ9780123820945

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    Book Description Elsevier Science & Technology. Paperback. Book Condition: new. BRAND NEW, Pervasive Information Architecture: Designing Cross-Channel User Experiences, Andrea Resmini, Luca Rosati, As physical and digital interactions intertwine, new challenges for digital product designers and developers, as well as, industrial designers and architects are materializing. While well versed in designing navigation, organization, and labelling of websites and software, professionals are faced the crucial challenge of how to apply these techniques to information systems that cross communication channels that link the digital world to the physical world. "Pervasive Information Architecture" provides examples showing why and how one would: model and shape information to adapt itself to users' needs, goals, and seeking strategies; reduce disorientation and increase legibility and way-finding in digital and physical spaces; alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods; suggest relevant connections between pieces of information, services and goods to help users achieve their goals; master agile information structures while meeting the unique user needs on such devices as smart phones, GPS systems, and tablets; find out the 'why' and 'how' of pervasive information architecture (IA) through detailed examples and real-world stories; and, learn about trade-offs that can be made and techniques for even the most unique design challenges. Bookseller Inventory # B9780123820945

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    Book Description Elsevier Science & Technology, 2011. Book Condition: New. 2011. 1st Edition. Paperback. Provides examples showing why and how one would: model and shape information to adapt itself to users' needs, goals, and seeking strategies; reduce disorientation and increase legibility and way-finding in digital and physical spaces; and, learn about trade-offs that can be made and techniques for even the most unique design challenges. Num Pages: 272 pages, colour tables, maps, figures. BIC Classification: UYZM. Category: (P) Professional & Vocational. Dimension: 233 x 191 x 17. Weight in Grams: 578. . . . . . . Bookseller Inventory # V9780123820945

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    Book Description Elsevier Science & Technology. Book Condition: New. 2011. 1st Edition. Paperback. Provides examples showing why and how one would: model and shape information to adapt itself to users' needs, goals, and seeking strategies; reduce disorientation and increase legibility and way-finding in digital and physical spaces; and, learn about trade-offs that can be made and techniques for even the most unique design challenges. Num Pages: 272 pages, colour tables, maps, figures. BIC Classification: UYZM. Category: (P) Professional & Vocational. Dimension: 233 x 191 x 17. Weight in Grams: 578. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780123820945

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    Book Description Paperback. Book Condition: New. Not Signed; Pervasive Information Architecture explains the 'why' and 'how' of pervasive information architecture (IA) through detailed examples and real-world stories. It offers insights about trade-offs that can be made and techniques for even the most unique design challenges. The book will help readers mast. book. Bookseller Inventory # ria9780123820945_rkm

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