Realising the Benefits of Competition: Client Role for Contracted Services (Audit Commission local government report)

 
9780118860987: Realising the Benefits of Competition: Client Role for Contracted Services (Audit Commission local government report)

By the end of 1992 almost #2 billion worth of work covered by the Local Government Act 1988 was subject to contract. The value of this contracted work - for activities such as refuse collection, street cleansing, school catering and ground maintenance - has risen from less than 100 million pounds in the late 1980s. In order to cope with the 1988 Act authorities had to move a long way, very quickly. Many authorities have readily taken to the "client" role and continue to provide good quality service. Others have been less successful often due to the failure to involve the consumers of the service in the contract process. Lessons must be learnt before the first round of 1988 Act contracts come up for renewal. This report describes experience so far and analyses the difficulties which have arisen in implementing the legislation. It goes on to discuss the many external changes now facing local government, which will add to the difficulties of operating in a contractual environment. Lastly, it proposes ways of overcoming common problems.

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Audit Commission for Local Authorities and the National Health Service in England and Wales
Published by Audit Commission
ISBN 10: 0118860984 ISBN 13: 9780118860987
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