Homeless Customers, Hostels, Residential Care and Nursing Homes: Procedures and Good Practice Guide

 
9780117619845: Homeless Customers, Hostels, Residential Care and Nursing Homes: Procedures and Good Practice Guide

Following expressions of concern from a variety of sources, there has been a review of the processing of claims from customers without accommodation; living in hostels; living is residential care homes and nursing homes. These areas cover vulnerable customers and the Benefits Agency is conscious of the need to ensure that the service the customer receives is of an acceptable standard regardless of the customer's circumstances. This handbook has been produced to give guidance to offices on dealing with these claims. It offers guidance on good practice to improve the service offered and meet the declared objectives of the Customer Charter.

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Social Security,Dept.of
Published by Stationery Office Books
ISBN 10: 0117619841 ISBN 13: 9780117619845
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