The ISM Method: Past, Present and Future of IT Service Management

 
9780117081062: The ISM Method: Past, Present and Future of IT Service Management

The book The ISM Method: Past, Present and Future of IT Service Management describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations.

This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.

"synopsis" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Wim Hoving, IT Service Management, Jan van Bon
Published by TSO, United Kingdom (2012)
ISBN 10: 011708106X ISBN 13: 9780117081062
New Paperback Quantity Available: 1
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description TSO, United Kingdom, 2012. Paperback. Book Condition: New. Version 3. Language: N/A. Brand New Book. Bookseller Inventory # AAZ9780117081062

More Information About This Seller | Ask Bookseller a Question

Buy New
30.37
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Wim Hoving (author), Jan Van Bon (author), Stationery Office (Great Britain) (publisher)
Published by TSO (The Stationery Office), Norwich
ISBN 10: 011708106X ISBN 13: 9780117081062
New paperback Quantity Available: 1
Seller
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description TSO (The Stationery Office), Norwich. paperback. Book Condition: New. Bookseller Inventory # 9780117081062

More Information About This Seller | Ask Bookseller a Question

Buy New
29.20
Convert Currency

Add to Basket

Shipping: 3
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Wim Hoving, IT Service Management, Jan Van Bon
Published by TSO
ISBN 10: 011708106X ISBN 13: 9780117081062
New Paperback Quantity Available: 10
Seller
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description TSO. Paperback. Book Condition: new. BRAND NEW, The ISM Method: Past, Present and Future of IT Service Management (Version 3), Wim Hoving, IT Service Management, Jan Van Bon, For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment. One of two scenarios is common; 1) failed attempts to gain executive support or 2) failure to retain support over time. A corporate environment where the need to change is not demonstrated at the highest levels within the organization erodes the momentum created during the initial implementation and creates diminishing returns. The required cultural change fails to embed itself in the daily ITSM activities. The reality that has been proven over and over again is that adopting ITSM can mean the difference between survival or extinction of an IT department and often the business itself. ITSM saves money. ITSM is what many of the top performing companies in the world use to manage services. Bookseller Inventory # B9780117081062

More Information About This Seller | Ask Bookseller a Question

Buy New
27.16
Convert Currency

Add to Basket

Shipping: 6.95
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Wim Hoving, IT Service Management, Jan van Bon
Published by TSO, United Kingdom (2012)
ISBN 10: 011708106X ISBN 13: 9780117081062
New Paperback Quantity Available: 1
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description TSO, United Kingdom, 2012. Paperback. Book Condition: New. Version 3. Language: N/A. Brand New Book. Bookseller Inventory # AAZ9780117081062

More Information About This Seller | Ask Bookseller a Question

Buy New
34.23
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Hoving, Wim; It Service Management, ; Bon, Van
ISBN 10: 011708106X ISBN 13: 9780117081062
New Quantity Available: 1
Seller
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # 26596886-n

More Information About This Seller | Ask Bookseller a Question

Buy New
34.05
Convert Currency

Add to Basket

Shipping: 2.04
Within U.S.A.
Destination, Rates & Speeds

6.

Wim Hoving; IT Service Management; Jan Van Bon
ISBN 10: 011708106X ISBN 13: 9780117081062
New Quantity Available: 3
Seller
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # ST011708106X. Bookseller Inventory # ST011708106X

More Information About This Seller | Ask Bookseller a Question

Buy New
36.68
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Wim Hoving, IT Service Management, Jan Van Bon
Published by The Stationery Office (2012)
ISBN 10: 011708106X ISBN 13: 9780117081062
New Softcover Quantity Available: 4
Rating
[?]

Book Description The Stationery Office, 2012. Book Condition: New. 2012. Version 3. Paperback. . . . . . . Bookseller Inventory # V9780117081062

More Information About This Seller | Ask Bookseller a Question

Buy New
37.78
Convert Currency

Add to Basket

Shipping: FREE
From Ireland to U.S.A.
Destination, Rates & Speeds

8.

Wim Hoving, IT Service Management, Jan Van Bon,
ISBN 10: 011708106X ISBN 13: 9780117081062
New Paperback Quantity Available: 4
Seller
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description Paperback. Book Condition: New. Not Signed; book. Bookseller Inventory # ria9780117081062_rkm

More Information About This Seller | Ask Bookseller a Question

Buy New
34.02
Convert Currency

Add to Basket

Shipping: 3.87
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Wim Hoving, IT Service Management, Jan Van Bon
Published by The Stationery Office
ISBN 10: 011708106X ISBN 13: 9780117081062
New Softcover Quantity Available: 4
Seller
Kennys Bookstore
(Olney, MD, U.S.A.)
Rating
[?]

Book Description The Stationery Office. Book Condition: New. 2012. Version 3. Paperback. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780117081062

More Information About This Seller | Ask Bookseller a Question

Buy New
38.63
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Wim Hoving
Published by The Stationery Office
ISBN 10: 011708106X ISBN 13: 9780117081062
New Paperback Quantity Available: 2
Seller
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description The Stationery Office. Paperback. Book Condition: Brand New. version 3 edition. 220 pages. 9.37x6.69x0.71 inches. In Stock. Bookseller Inventory # __011708106X

More Information About This Seller | Ask Bookseller a Question

Buy New
39.38
Convert Currency

Add to Basket

Shipping: 6
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book