Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures

4 avg rating
( 1 ratings by Goodreads )
 
9780117080744: Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures

Designing and Transforming IT Organizations is the introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects. The areas to be covered range from designing and transforming IT organizations in general, to detailed guidance on organizing service level management, change management, incident management, application management and security management. Key focuses:

  • Failure of IT service management projects has often been due to organizational issues. There are lots of books about ITSM, but almost none about the organizational issues of implementation projects. This book builds on the knowledge of many experts from all over the world, on theory, and extensive practice of two decades of IT service management and ITIL.
  • Provides clear structures that can be reused and applied in your own practice - it follows straight-forward definitions, and uses examples and case studies to illustrate how organizational change works in practice. Above all, it provides you with a fundamental understanding of how organizations are designed and developed with a set of instruments that you can use in your own practice.
  • Employees are the core of an organization, so the human factor receives extensive attention. Attention for the 'people factor' is growing fast. Everyone seems to understand that focusing on process definitions and tools is not sufficient to create a mature service organization. But practical guidance was not easy to find, until now.
  • Offers a coherent set of concepts and terminology, including roles, role structures, job descriptions, processes, tasks, responsibility, authority, profession, skills, responsibility matrices (RACI), human factors, Attitude/Behaviour/Culture (ABC), separation of duties, conflict of interests, et cetera. Also, the aspects of accountability and governance are discussed, because an IT service management organization has its place in governance, and accountability has to be ensured.
Contents include:
  • Chapter 1: Context
  • Chapter 2: Organization
  • Chapter 3: Roles
  • Chapter 4: Accountability 
  • Chapter 5: Human factor
  • Chapter 6: Governance
  • Chapter 7: Organization development and design
  • Chapter 8: Example: organization improvement using teams
  • Chapter 9: Organization change
  • Chapter 10: Implementation approach for ITSM
Assure the success of your future IT service management projects by applying the instruments of this unique book.

"synopsis" may belong to another edition of this title.

From the Author:

Designing-IT-Organizations.com provides: a link to the TSO-bookshop, a SAMPLE and more information about the book.

About the Author:

Job ten Hagen is a business consultant and owner of Ten Hagen Consulting, founded in 2012. He has worked for KPN Consulting, a leading IT Consulting firm in the Netherlands. KPN Consulting - its predecessors are Getronics Consulting and Pink Elephant - is recognized as an opinion leader and a founder of leading standards in IT service management.

Job has over 18 years of experience in the fields of IT service management and consulting. His extensive experience in various markets and client organizations includes roles and assignments such as process manager, service manager, organizational change consultant, team manager, auditor, coach and trainer. As an advisor and practitioner Job was responsible for designing and transforming IT service management organizations and processes.

One of his goals is to help clients and individuals to adopt best practices, using his practical experience and broad knowledge of IT service management. Job graduated in business economics and information management from Erasmus University in Rotterdam, wrote several articles and holds numerous certifications, like ITIL Expert, ISO20000 Consultant/Manager, PRINCE2 Practitioner and BISL and MOF Foundation.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Job Ten Hagen, Inform IT
Published by TSO
ISBN 10: 0117080748 ISBN 13: 9780117080744
New Paperback Quantity Available: 10
Seller
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description TSO. Paperback. Book Condition: new. BRAND NEW, Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures, Job Ten Hagen, Inform IT, This is the introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects. The areas to be covered range from designing and transforming IT organizations in general, to detailed guidance on organizing service level management, change management, incident management, application management and security management. The chapters define the components of the reference and change model and discuss all aspects and related topics. Bookseller Inventory # B9780117080744

More Information About This Seller | Ask Bookseller a Question

Buy New
35.21
Convert Currency

Add to Basket

Shipping: 6.95
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Job Ten Hagen
Published by The Stationery Office
ISBN 10: 0117080748 ISBN 13: 9780117080744
New Paperback Quantity Available: 1
Seller
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description The Stationery Office. Paperback. Book Condition: Brand New. 220 pages. 9.37x6.61x0.47 inches. In Stock. Bookseller Inventory # zk0117080748

More Information About This Seller | Ask Bookseller a Question

Buy New
76.10
Convert Currency

Add to Basket

Shipping: 6
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Job Ten Hagen; Inform IT
Published by The Stationery Office (2012)
ISBN 10: 0117080748 ISBN 13: 9780117080744
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description The Stationery Office, 2012. Paperback. Book Condition: New. book. Bookseller Inventory # 0117080748

More Information About This Seller | Ask Bookseller a Question

Buy New
133.06
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds