Creating and Driving Service Excellence - An Executive's Guide to IT Service Management

 
9780117069022: Creating and Driving Service Excellence - An Executive's Guide to IT Service Management

For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment.

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Sharon Taylor
Published by Stationery Office
ISBN 10: 0117069027 ISBN 13: 9780117069022
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Book Description Stationery Office. Paperback. Book Condition: Brand New. 1st edition. 76 pages. 6.14x3.46x0.79 inches. In Stock. Bookseller Inventory # zk0117069027

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itSMF; Sharon Taylor
Published by The Stationery Office (2011)
ISBN 10: 0117069027 ISBN 13: 9780117069022
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