For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment.
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Book Description Stationery Office. Paperback. Book Condition: Brand New. 1st edition. 76 pages. 6.14x3.46x0.79 inches. In Stock. Bookseller Inventory # zk0117069027
Book Description The Stationery Office, 2011. Paperback. Book Condition: New. book. Bookseller Inventory # 0117069027