The "Trouble in Store: Managing Violence in the Retail Workplace" DVD presents ways to tackle the issue of growing levels of violence towards retail staff and create a safer working environment. It includes a complementary training book to assist trainers, managers, and human resource personnel identify with and understand scenarios shown in the DVD.The DVD has been produced by the British Retail Consortium (BRC) in collaboration with the following companies: Royal & Sunalliance; British Council of Shopping Centres (BCSC); B&Q; Comet; Debenhams; HMV; Reliance Security; Thresher; TK Maxx; Usdaw; and, WH Smith.
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