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Synopsis
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
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About the Author
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
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ITIL Practitioner Guidance
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Itil Practitioner Guidance
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ISBN 13: 9780113314874
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Itil Practitioner Guidance
Published by
Tso, the Stationery Office, 2016
ISBN 10: 0113314876
ISBN 13: 9780113314874
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ITIL Practitioner Guidance (ITIL v3)
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