Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy)

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9780113314492: Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy)

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Authored and quality assured by itSMF UK.

This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus.

Part of a four-book series covering the Intermediate Capability syllabus.

A handy, portable, pocket-sized reference book, ideal for ITIL practitioners.

"synopsis" may belong to another edition of this title.

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Book Description TSO. Paperback. Book Condition: new. BRAND NEW, Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy), Axelos, This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes. Bookseller Inventory # B9780113314492

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