Items related to ISO/IEC 20000 and ITIL: A Practical Handbook
ITIL and ISO/IEC 20000 This practical handbook provides a pragmatic and insightful approach on how to integrate the ITIL framework and the ISO/IEC 20000 standard in order to deliver a successful and sustainable IT service management programme. From defining business drivers to measuring success, ITIL and ISO/IEC 20000: a practical handbook follows the continual service improvement approach to provide best-practice advice and practical examples on how to use elements from ITIL and ISO/IEC 20000 to achieve operational excellence. Contents include: identifying the drivers for service management that will best support the organization's vision, mission and goals; measuring where the o...
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- PublisherStationery Office Books
- Publication date2013
- ISBN 10 0113314108
- ISBN 13 9780113314102
- BindingPaperback
- Number of pages111
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