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The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
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- PublisherStationery Office
- Publication date2012
- ISBN 10 0113313683
- ISBN 13 9780113313686
- BindingPaperback
- Edition number2
- Number of pages112
- Rating
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