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The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow
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- PublisherStationery Office
- Publication date2012
- ISBN 10 0113313659
- ISBN 13 9780113313655
- BindingPaperback
- Edition number2
- Number of pages168
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