Service operation (Best management practice)

4 avg rating
( 10 ratings by GoodReads )
 
9780113313075: Service operation (Best management practice)

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

"synopsis" may belong to another edition of this title.

Review:

The revisions have streamlined the ST book and better integrated it into the other books in the service lifecycle. Diagrams are now better drawn and better described in corresponding text... On balance, I believe this revision will improve the overall readability of the ITIL library. Claudia Tropp, Technology Partners International, Inc. --Best Management Pratice

More readable, more useable. Many confusing aspects of Service Transition have been well and truly 'nailed'. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful. Barry Corless, Global Knowledge --Best Management Pratice

There is an extensive increase in synergy across chapters [in ITIL Service Transition] making it easier for the reader to locate like-for-like content across the process areas covered. The latest revisions also provide more practical application and align more closely to real-world experience than ever before; and yet they manage to maintain their flexibility in providing a standard framework which can be adopted and adapted by organizations large or small. A great improvement! Zoe Lambert, HP --Best Management Pratice

More readable, more useable. Many confusing aspects of Service Transition have been well and truly 'nailed'. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful. Barry Corless, Global Knowledge --Best Management Pratice

There is an extensive increase in synergy across chapters [in ITIL Service Transition] making it easier for the reader to locate like-for-like content across the process areas covered. The latest revisions also provide more practical application and align more closely to real-world experience than ever before; and yet they manage to maintain their flexibility in providing a standard framework which can be adopted and adapted by organizations large or small. A great improvement! Zoe Lambert, HP --Best Management Pratice

About the Author:

Summary of Updates from the Author Process flows have been updated or added for all processes including request fulfilment, access management and event management. Key principles including guidance around service requests and request models, and proactive problem management have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified. Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Great Britain: Cabinet Office
Published by The Stationery Office Books (Agencies), United Kingdom (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Paperback Quantity Available: 1
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. Book Condition: New. 2011 ed.. 277 x 216 mm. Language: English . Brand New Book. The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Bookseller Inventory # CBL9780113313075

More Information About This Seller | Ask Bookseller a Question

Buy New
74.06
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Great Britain: Cabinet Office
Published by The Stationery Office Books (Agencies), United Kingdom (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Paperback Quantity Available: 1
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. Book Condition: New. 2011 ed.. 277 x 216 mm. Language: English . Brand New Book. The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Bookseller Inventory # CBL9780113313075

More Information About This Seller | Ask Bookseller a Question

Buy New
77.02
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Great Britain: Cabinet Office
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Quantity Available: 5
Seller
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # 12660525-n

More Information About This Seller | Ask Bookseller a Question

Buy New
75.82
Convert Currency

Add to Basket

Shipping: 2.08
Within U.S.A.
Destination, Rates & Speeds

4.

Great Britain: Cabinet Office
Published by The Stationery Office Books (Agencies) (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Quantity Available: 8
Seller
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies), 2011. PAP. Book Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Bookseller Inventory # GB-9780113313075

More Information About This Seller | Ask Bookseller a Question

Buy New
73.69
Convert Currency

Add to Basket

Shipping: 9
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Great Britain: Cabinet Office
Published by The Stationery Office Books (Agencies) 2011-07-29, London (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New paperback Quantity Available: 5
Seller
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies) 2011-07-29, London, 2011. paperback. Book Condition: New. Bookseller Inventory # 9780113313075

More Information About This Seller | Ask Bookseller a Question

Buy New
79.56
Convert Currency

Add to Basket

Shipping: 4.50
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Great Britain: Cabinet Office
Published by The Stationery Office (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Softcover Quantity Available: 1
Seller
Book Deals
(Lewiston, NY, U.S.A.)
Rating
[?]

Book Description The Stationery Office, 2011. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0113313071

More Information About This Seller | Ask Bookseller a Question

Buy New
87.80
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Great Britain: Cabinet Office
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Quantity Available: 3
Seller
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # ST0113313071. Bookseller Inventory # ST0113313071

More Information About This Seller | Ask Bookseller a Question

Buy New
88.90
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Great Britain: Cabinet Office
Published by Stationery Office (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Softcover Quantity Available: 5
Seller
Speedy Hen
(London, United Kingdom)
Rating
[?]

Book Description Stationery Office, 2011. Book Condition: New. Bookseller Inventory # ST0113313071. Bookseller Inventory # ST0113313071

More Information About This Seller | Ask Bookseller a Question

Buy New
70.67
Convert Currency

Add to Basket

Shipping: 19
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Great Britain: Cabinet Office
Published by Stationery Office 2011-07-29 (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Quantity Available: 3
Seller
Chiron Media
(Wallingford, United Kingdom)
Rating
[?]

Book Description Stationery Office 2011-07-29, 2011. Book Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Bookseller Inventory # NU-LBR-00953067

More Information About This Seller | Ask Bookseller a Question

Buy New
89.45
Convert Currency

Add to Basket

Shipping: 2.99
From United Kingdom to U.S.A.
Destination, Rates & Speeds

10.

Great Britain: Cabinet Office
Published by Stationery Office (2011)
ISBN 10: 0113313071 ISBN 13: 9780113313075
New Softcover Quantity Available: 8
Seller
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description Stationery Office, 2011. Book Condition: New. book. Bookseller Inventory # ria9780113313075_rkm

More Information About This Seller | Ask Bookseller a Question

Buy New
90.61
Convert Currency

Add to Basket

Shipping: 2.85
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book