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Synopsis
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
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About the Author
Summary of Updates from the Author Process flows have been updated or added for all processes including request fulfilment, access management and event management. Key principles including guidance around service requests and request models, and proactive problem management have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified. Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.
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Service operation (Best management practice)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Service operation (Best management practice)
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Service operation (Best management practice)
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ITIL Service operation (Best management practice)
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Stationery Office 29/07/2011, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service operation (Best management practice)
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Paperback. Condition: Very Good. ITIL Service operation (Best management practice) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780113313075
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ITIL Service Operation (ITIL v3 Service Lifecycle)
Published by
TSO, The Stationery Office (edition Second edition), 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Softcover
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ITIL Service Operation
Published by
TSO THE STATIONERY OFFICE, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Softcover
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ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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