ITIL Service Transition (Best Management Practices)

3.64 avg rating
( 14 ratings by Goodreads )
 
9780113313068: ITIL Service Transition (Best Management Practices)

By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.Terminology has been clarified and made consistent across the publications and the ITIL glossary.Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

"synopsis" may belong to another edition of this title.

About the Author:

Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

Review:

ITIL Service Operation 'has removed some of the previous ambiguity, and improved consistency, especially around roles and responsibilities, particularly technical management, IT operations and applications management. Chris Pierce, Metropolitan Police Service --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Great Britain: Cabinet Office
Published by Stationery Office
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Paperback Quantity Available: 2
Seller:
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description Stationery Office. Paperback. Book Condition: New. New copy - Usually dispatched within 2 working days. Bookseller Inventory # B9780113313068

More Information About This Seller | Ask Bookseller a Question

Buy New
60.70
Convert Currency

Add to Basket

Shipping: 6.94
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

The Cabinet Office
Published by The Stationery Office Books (Agencies), United Kingdom (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Paperback Quantity Available: 1
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. Book Condition: New. 2011 ed.. Language: English . Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Bookseller Inventory # CBL9780113313068

More Information About This Seller | Ask Bookseller a Question

Buy New
69.71
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

The Cabinet Office
Published by The Stationery Office Books (Agencies), United Kingdom (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Paperback Quantity Available: 1
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. Book Condition: New. 2011 ed.. Language: English . Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Bookseller Inventory # CBL9780113313068

More Information About This Seller | Ask Bookseller a Question

Buy New
75.96
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Stationery Office (great Britain), Stationery Office (great Britain)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Quantity Available: 3
Seller:
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # 12660522-n

More Information About This Seller | Ask Bookseller a Question

Buy New
78.71
Convert Currency

Add to Basket

Shipping: 2
Within U.S.A.
Destination, Rates & Speeds

5.

The Cabinet Office
Published by The Stationery Office Books (Agencies) (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Quantity Available: 2
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description The Stationery Office Books (Agencies), 2011. PAP. Book Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Bookseller Inventory # GB-9780113313068

More Information About This Seller | Ask Bookseller a Question

Buy New
73.50
Convert Currency

Add to Basket

Shipping: 9
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Great Britain: Cabinet Office
Published by Stationery Office 2011-07-29 (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Quantity Available: 2
Seller:
Chiron Media
(Wallingford, United Kingdom)
Rating
[?]

Book Description Stationery Office 2011-07-29, 2011. Book Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Bookseller Inventory # NU-GRD-04737412

More Information About This Seller | Ask Bookseller a Question

Buy New
80.21
Convert Currency

Add to Basket

Shipping: 2.99
From United Kingdom to U.S.A.
Destination, Rates & Speeds

7.

Stuart Rance
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Quantity Available: 2
Seller:
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # ST0113313063. Bookseller Inventory # ST0113313063

More Information About This Seller | Ask Bookseller a Question

Buy New
87.38
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Stuart Rance
Published by The Stationery Office 2011-07-29, London (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New paperback Quantity Available: 1
Seller:
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description The Stationery Office 2011-07-29, London, 2011. paperback. Book Condition: New. Bookseller Inventory # 9780113313068

More Information About This Seller | Ask Bookseller a Question

Buy New
81.44
Convert Currency

Add to Basket

Shipping: 6
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Cabinet Office
Published by The Stationery Office (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Paperback Quantity Available: 2
Seller:
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description The Stationery Office, 2011. Paperback. Book Condition: Brand New. 360 pages. 10.94x8.50x1.02 inches. In Stock. Bookseller Inventory # __0113313063

More Information About This Seller | Ask Bookseller a Question

Buy New
83.99
Convert Currency

Add to Basket

Shipping: 6
From United Kingdom to U.S.A.
Destination, Rates & Speeds

10.

Stuart Rance
ISBN 10: 0113313063 ISBN 13: 9780113313068
New Quantity Available: 2
Seller:
Speedy Hen
(London, United Kingdom)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # ST0113313063. Bookseller Inventory # ST0113313063

More Information About This Seller | Ask Bookseller a Question

Buy New
71.40
Convert Currency

Add to Basket

Shipping: 19
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book