Service offerings and agreements ITIL V3 intermediate capability handbook

 
9780113312702: Service offerings and agreements ITIL V3 intermediate capability handbook
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This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

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Chakravarthy, Janaki
ISBN 10: 0113312709 ISBN 13: 9780113312702
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