ITIL V3 Foundation Handbook (single) - Softcover

Office Of Government Commerce

Softcover

ISBN 10: 0113311974 ISBN 13: 9780113311972

Publisher: The Stationery Office, 2009

Synopsis

ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL A reference revision guide that has been designed to help students sitting the ITIL V3 Foundation Exam. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. It also contains a glossary of syllabus definitions. Full description

About this title

Product Description:

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

From the Back Cover:

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

About this edition

• Publisher: The Stationery Office
• Publication date: 2009
• ISBN 10: 0113311974
• ISBN 13: 9780113311972
• Binding: Paperback
• Number of pages: 190