Introduction officielle ITIL, le cycle de vie des services

0 avg rating
( 0 ratings by Goodreads )
 
9780113311453: Introduction officielle  ITIL, le cycle de vie des services

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

"synopsis" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Office of Government Commerce
Published by The Stationery Office (2008)
ISBN 10: 0113311451 ISBN 13: 9780113311453
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description The Stationery Office, 2008. Paperback. Book Condition: New. Bookseller Inventory # DADAX0113311451

More Information About This Seller | Ask Bookseller a Question

Buy New
49.47
Convert Currency

Add to Basket

Shipping: 3.09
Within U.S.A.
Destination, Rates & Speeds

2.

Office of Government Commerce
Published by Stationery Office Books (2008)
ISBN 10: 0113311451 ISBN 13: 9780113311453
New Couverture souple Quantity Available: 1
Seller
librairie-ecosphere.com
(MARNE LA VALLEE CEDEX, France)
Rating
[?]

Book Description Stationery Office Books, 2008. Couverture souple. Book Condition: Neuf. Bookseller Inventory # ABE-18222801820

More Information About This Seller | Ask Bookseller a Question

Buy New
51.79
Convert Currency

Add to Basket

Shipping: 26.01
From France to U.S.A.
Destination, Rates & Speeds