Introduction officielle á ITIL, le cycle de vie des services: From the Official Publisher of ITIL, TSO - Softcover

OGC - Office Of Government Commerce

Softcover

ISBN 10: 0113311451 ISBN 13: 9780113311453

Publisher: Stationery Office, 2008

Synopsis

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

About this edition

• Publisher: Stationery Office
• Publication date: 2008
• ISBN 10: 0113311451
• ISBN 13: 9780113311453
• Binding: Paperback
• Number of pages: 299