Items related to Introduction to the ITIL service lifecycle
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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- PublisherStationery Office
- Publication date2010
- ISBN 10 0113311311
- ISBN 13 9780113311316
- BindingPaperback
- Edition number2
- Number of pages247
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Introduction to the ITIL service lifecycle
Published by
The Stationery Office
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
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Introduction to the ITIL service lifecycle (Official Introduction)
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Book Description Paperback. Condition: Very Good. Introduction to the ITIL service lifecycle (Official Introduction) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780113311316
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Introduction to the Itil Service Lifecycle
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Introduction to the Itil Service Lifecycle
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(2010)
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ISBN 13: 9780113311316
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Book Description Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.6. Seller Inventory # G0113311311I3N00
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The Introduction to the ITIL Service Lifecycle Book
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The Stationery Office
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
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Introduction to the ITIL service lifecycle (Official Introduction)
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780113311316
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Introduction to the ITIL Service Lifecycle
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(2010)
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ISBN 13: 9780113311316
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