This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
"synopsis" may belong to another edition of this title.
Book Description The Stationery Office. Paperback. Book Condition: Fair. Bookseller Inventory # G0113311311I5N00
Book Description The Stationery Office, 2010. Book Condition: Very Good. 2nd edition. N/A. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP88228342
Book Description The Stationery Office, 2010. Paperback. Book Condition: Used: Very Good. Bookseller Inventory # SONG0113311311
Book Description The Stationery Office, 2010. Paperback. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! j. Bookseller Inventory # 0113311311D